Support Channels

  • 1 hour ticket response time

  • An Intuitive Help Center Section

  • You will find almost all the answers to your questions in the intuitive Help section integrated into your Website Control Panel. It features an ever–increasing knowledgebase with regularly asked questions and detailed help articles contributed by our competent client support staff.

  • Top quality support service

  • Instructional Video Clips

  • We have compiled a selection of instructional video tutorials that visually illustrate how to sort out a common problem related to your Linux shared hosting account. You’ll find the educational video clips in the Help Center.

  • Intuitive help center

  • A Sixty–Minute Support Ticket Response Guarantee

  • All semi–dedicated servers are backed up by a round–the–clock customer care service and include a one–hour support ticket response time guarantee. Our qualified support engineers will be at your disposal 24/7 and will resolve any issue that you may chance upon within maximum sixty minutes after the trouble ticket submission. Normally, a reply will be given to you within twenty minutes.